Shipping policy

Punkerton Records Shipping Policy

We guarantee every order is shipped in perfect condition from us.

However, once your package is in transit, Punkerton Records is not responsible for shipping carrier delays, customs hold-ups, or damages caused by carrier mishandling.

Vinyl, CD & Cassette Disclaimer

All vinyl records are hand-pressed and may contain minor cosmetic differences (color swirl variations, slight warps, jacket scuffs, seam splits). These do not affect playback and are not covered under replacement or refund.

Due to the fragile nature of CD and cassette cases, minor cracking or scratching may occur in transit. Replacement cases are not provided for this type of cosmetic damage.

Insured Shipping Methods

We strongly recommend choosing insured shipping options whenever possible.

Uninsured packages cannot be replaced or refunded if lost or damaged.

U.S. Domestic

UPS – insured up to $100
USPS Priority – insured up to $100
USPS Ground Advantage – insured up to $100
USPS Media Mail – not insured

International

USPS International First Class – not insured
USPS International Priority – insured up to $200

Customs Fees (International Orders)

International shipments may incur customs fees or import taxes.

These fees are not collected or controlled by Punkerton Records and are the sole responsibility of the buyer.

We cannot reimburse or refund orders that are refused or destroyed due to unpaid customs fees.

Freight Forwarding

Orders shipped to freight forwarding services are at the buyer’s own risk.

Once your package is delivered to the forwarding address, Punkerton Records is no longer responsible for loss, damage, or delays.

If a return or exchange is required, we can only provide a return label to the original shipping address on file, not to a forwarding address.

Cancellations

Orders may be canceled prior to shipment by emailing info@punkertonrecords.com.

Punkerton Records reserves the right to charge a cancellation fee of up to 5% to cover transaction and processing costs.

Repeated cancellations may result in future orders being declined.

Return to Sender

If a package is returned to us due to an incorrect or undeliverable address, refusal, or failure to pay customs fees:

Original shipping fees are non-refundable.
A refund will be issued for the product(s) only once the return is received.
To reship your order, additional postage costs will apply.

Contact

For any questions or issues regarding returns, shipping, or damaged items: